Privacy Policy

How we collect, use and protect your personal data

1. Data Controller

Stardom Ltd is the data controller responsible for your personal data. We are registered in England and Wales under Company No. 02817957. Our registered address is Trident Business Park, Nuneaton, CV11 4PN.

For any data protection queries, please contact us at [email protected] or call 02476 750 033.

2. What Data We Collect

Contact Form Data

When you submit a contact form or request a quote, we collect:

  • Your name
  • Email address
  • Phone number
  • Your message or enquiry details

Analytics Data

When you browse our website, we automatically collect:

  • Pages viewed and duration of visit
  • Session identifiers
  • Referring website
  • Browser type and device information
  • Approximate geographic location (country/region level)

Cookies

We use cookies to maintain admin sessions and track analytics. See the Cookie Policy section below for full details.

3. Legal Basis for Processing

We process your personal data under the following legal bases as defined by the UK GDPR:

  • Legitimate Interest (Article 6(1)(f)): We use analytics data to understand how visitors use our website, improve our services, and ensure the website functions correctly. We have assessed that this processing does not override your fundamental rights and freedoms.
  • Consent (Article 6(1)(a)): When you voluntarily submit a contact form or quote request, you consent to us processing the data you provide in order to respond to your enquiry.

4. How We Use Your Data

  • To respond to your enquiries and provide quotes for surfacing services
  • To analyse website usage and improve our site performance
  • To maintain the security and functionality of our website
  • To comply with legal obligations

5. Data Retention

  • Contact form data is retained for 2 years from the date of submission, after which it is securely deleted.
  • Analytics data is retained for 1 year from the date of collection, after which it is automatically purged.

6. Data Sharing

We do not sell, rent or trade your personal data with any third parties. Your data may only be shared with our hosting provider, who processes data on our behalf under a data processing agreement and is contractually bound to protect your data.

We will disclose personal data if required to do so by law or in response to valid requests by public authorities.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data where there is no compelling reason for continued processing.
  • Right to Data Portability: You can request a machine-readable copy of your data to transfer to another service.
  • Right to Restrict Processing: You can request that we limit how we use your data.
  • Right to Object: You can object to our processing of your data based on legitimate interests.

To exercise any of these rights, please email [email protected]. We will respond to your request within 30 days.

8. Right to Complain

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

9. Cookie Policy

Our website uses the following types of cookies:

Essential Cookies

  • Session cookies: Used to maintain admin login sessions. These are strictly necessary for the operation of the admin area and expire when you close your browser or after a set period of inactivity.

Analytics Cookies

  • Tracking cookies: Used to collect anonymised data about how visitors use our website, including pages visited, time spent on site, and session identifiers. This data helps us improve the website experience. Analytics data is retained for 1 year.

You can control and delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the website.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encrypted connections (HTTPS), secure server infrastructure, and restricted access controls.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Last updated: 30 March 2026